Overview

PagerDuty, the leading real-time operations platform, connects teams across regions to manage incidents, deliver reliable services, and support global customers. As the company expanded its presence across APAC, the need for seamless multilingual communication became clear.

We are proud to share that Cuckoo has become PagerDuty Japan’s go-to real-time AI translator, powering everything from team syncs to flagship events.

The Challenge

PagerDuty’s presence in Korea and Japan were growing rapidly. With regional offices collaborating closely with APAC peers in Australia and headquarters in the U.S., cross-regional communication became more frequent and critical.

• Customer-facing meetings needed precise technical translation.

• Sales and support teams required smoother real-time collaboration.

• Marketing and flagship events demanded reliable live interpretation for diverse audiences.

The team needed a scalable solution that could keep pace with their growth.

The Solution

PagerDuty first used Cuckoo during PagerDuty Connect Seoul, their debut local event. Cuckoo provided real-time AI translation that allowed presenters, customers, and partners to communicate effortlessly. Encouraged by the results, PagerDuty rolled out Cuckoo across APAC:

• Supporting tours and events with major cloud vendors, partners, and customers.

• Powering APAC sales meetings, technical troubleshooting sessions, and ongoing customer support.

The Results

Expanding into Japan, where Cuckoo became essential for bridging communication between the Japanese team, APAC operations, and U.S. headquarters. Today, Cuckoo joins every cross-regional meeting for PagerDuty Japan. From team syncs and 1:1s to marketing events and enterprise customer calls, the entire team relies on Cuckoo for accurate, real-time translation.

As PagerDuty continues to grow in APAC, Cuckoo ensures language is never a barrier to operating in real time.

• Seamless collaboration across Korea, Japan, Australia, and the U.S.

• Faster sales cycles by eliminating communication delays.

• Stronger customer relationships through clear, localized conversations.

PagerDuty has long been a company we admire. It’s a privilege for us at Cuckoo to help their teams operate globally, with translation that keeps up with real-time operations.